a) Online Courses:
In line with The Consumer Rights Act 2015, you have a 14 day right to change your mind and get a full refund for digital content- ie, online courses, that you have purchased, unless you have already begun to download the course or you have accessed it via our learning platform. Please note that, the right to cancel will not apply, after we issued your login detail for online study platform before receive your cancellation request to us.
To cancel your course you must send a signed, written notice via recorded delivery to our registered address (cancellations by phone or email will not be accepted).
Upon receipt of cancellation notice, we will process the refund due to you within thirty days of our receipt of your written notice of cancellation. We retain the right to charge a fee and this will be deducted from any refund awarded. For course fees less than £500, you will be required to pay a £50 cancellation fee. For enrolment fees greater than £500 you will be required to pay 10% of the course fees in addition to the £50 cancellation fee.
b) Practical Courses/Placements:
While we make every effort to run courses as advertised, we reserve the right to change the content, timing, dates or venue of our courses. We reserve the right to cancel a course up to the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, students who had registered to attend a cancelled course will be given the option of a full refund for their course fees only or of rescheduling to a future course date but we disclaim any further liability and will not be expected to pay for travel or hotel costs.
If you are unable to attend, and not in a position to transfer your place to another person, then full charges will apply. Please note that full payment is required for non-attendance on a booking that has been transferred. No refund will be payable for non-attendance.
Where a student has been expelled from a course, we reserve the right to not issue a refund of any kind.
7. Course Transfers
To a third party (online course): It is entirely at our discretion as to whether an online course may be transferred from you to another person. If we agree to transfer a course from you to a third party, you will be required to pay the relevant Awarding Organisation Accreditation fees and a standard £50 transfer fee.
a) To a third party (practical course): If you are unable to attend the practical course that you are booked on, you may substitute, by prior arrangement and after notifying us, someone else from your organisation. Such a transfer will be on condition that we are informed in writing of your intentions at least 1 week prior to the originally booked event. Bookings can only be transferred once.
b) To another online course: We retain the sole discretion concerning whether you may transfer to another course offered by us. If we agree to a course transfer, the total fees paid towards your course will be offset against the fees of the new course. Where the new course fee is more than that of the course you are enrolled on, the balance must be paid in full along with the relevant Awarding Organisation Accreditation fees and our standard £50 transfer fee.