Terms And Conditions
By placing an order and purchasing goods from Animal Jobs/Courses Direct, you enter into a legally binding agreement with us on the following Conditions. Please read and understand these Conditions as they affect your rights and liabilities.
Animal Courses Direct is the trading name of Animal Jobs Direct, Registered in England and Wales, Company No: 05612792
Our registered address is: 27 Old Gloucester Street, London, WC1N 3AX
‘We’ and ‘us’ means Animal Jobs Direct/Animal Courses Direct, who will provide the services to you.
‘You’ means the student receiving the services.
‘Course’ means a distance learning course or course designed and developed by us including the revisions and updates to such course as we may make from time to time.
‘Course Materials’ means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format and which are required by the student to complete the course.
1. Basis of the sale
We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.
No order submitted by you shall be deemed to be accepted by us unless and until confirmed by email or in writing by us.
No variation to these Conditions shall be binding upon us unless and until agreed by email, or in writing by us.
Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us). Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing and your Payment Card is authorised for the transaction.
We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies, including pricing, regarding the Goods appearing on our website.
You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
We reserve the right to refuse enrolment on any of the courses we offer.
3. Price of the goods
The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.
If the price of the Goods increases between the date we accept your Order and the course start date, we will let you know and ask you to confirm by email/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.
The total price is inclusive of any applicable value added tax.
4. Terms of payment
Upon providing us with details of the Payment Card and submitting the Order you :
confirm and undertake that the information contained within the Order is true and accurate
agree to pay the fees for courses that you purchase, and you authorise us to charge your debit or credit card or process other means of payment
confirm that you are duly authorised to use the Payment Card or process other means of payment; and
authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.
If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.
a) Instalment Payments
Students enrolled on a course and paying monthly agree that the monthly fee will be automatically debited from the credit or debit card designated when enrolling on the course. All instalment options for courses are shown on the course page and students agree to pay all these fees in full when enrolling on a course. You must ensure that funds are in your account ready for collection on the correct day of the month which is automatically scheduled as the same date of enrolment.
When paying by instalments a student will be able to access the part of the course they have paid for. A student will not have access to any part of a course they have not paid for. Once the funds have cleared they will automatically have access to the next part of the course.
When paying by instalments, all students are subject to the same cancellation policy of 14 days as those that pay in full. Once this 14 day period has passed, the instalments which are set up cannot be cancelled and students are liable to continue with payments. Under no circumstances can instalments be cancelled after the 14 day cancellation period has passed. Should a student be paying for a course through instalments, certificates will not be issued until the student has paid all the outstanding monthly fees. Attendance on any practical placement is not possible until the student has paid all the monthly fees. If a student wishes to pay off the remainder of the instalments to obtain their certification or attend a practical placement, this can be done by contacting us.
Should any instalment payment fail, Animal Courses Direct have the right to lock your learning account and charge a £20 administration fee. Should an instalment remain unpaid after 14 days of the agreed date of collection then the remainder of instalments will become immediately payable and a £35 administration charge will be applied to your account.
Should funds remain unpaid, after 30 consecutive days from the initial failed monthly instalment, Animal Courses Direct have the right to instruct external agencies to collect these fees from students. In this case, 10% will be added to the remaining balance outstanding to cover administration and collections fees.
b) Subscription Payments
Students enrolled on a subscription scheme paying monthly agree that the recurring monthly fee will be automatically debited from the credit or debit card designated when signing up for the subscription scheme. You will be billed on the same calendar day every month. For example, if you sign up on the 2nd of a month, you will be billed on that same calendar day the next month for as long as you remain subscribed.
Information about subscription monthly payment amounts is shown on the course page and students agree to pay these monthly fees when enrolling on a course. You must ensure that funds are in your account ready for collection on the correct day of the month which is automatically scheduled as the same date of enrolment; failure to do so will result in your subscription being cancelled with immediate effect. Certificates will not be issued until payment is received for the monthly fees associated with the courses completed.
Students can cancel at any time by stopping payments via your bank / card provider. Cancellation will end access to all courses and certification with immediate effect.
5. Course Materials & Practical Training
We affirm that the course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error free.
Regarding practical training, the topics covered during the practical training will be as close as possible to those specified on our website. Due to the nature of these types of activities, placements may be cancelled or postponed at short notice and places are subject to availability of placement providers. If we are obliged to make any changes to the dates or content of your practical training we reserve the right to do so and will inform you as soon as possible.
So that students remain motivated, we place a time limit of 2 years for course completion. Some courses must be completed sooner than 2 years and where this is the case, this will be made clear on the website.
So that we can issue certificates correctly, you are required to notify us by email of any changes to your name or postal address.
a) Online Courses
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen days after you receive your course materials whether in hard copy or online.
To cancel your course you must contact the customer service team 0121 794 8380 within office hours Monday – Friday 9 am-5 pm. Please note cancellations cannot be accepted via email or postal format.
In line with The Consumer Rights Act 2015, you also have a 14 day right to change your mind and get a full refund for digital content, i.e. Online courses, that you have purchased, unless you have already started to download it.
You must also return any course-related hard copy materials in their original packaging to us at your own cost and risk, and in a resaleable condition. We strongly encourage you to send the course materials by recorded delivery so that you can track the return.
Upon receipt of cancellation notice and returned course materials at our registered address – and provided the course materials are, at our sole discretion, in resaleable condition – we will process the refund due to you within thirty days of our receipt of your written notice of cancellation.
All cancellations will be subject to a 3% cancellation charge for administration, which would be deducted from any refund due to you.
b) Practical Courses/Placements:
While we make every effort to run courses as advertised, we reserve the right to change the content, timing, dates or venue of our courses.
We reserve the right to cancel a course up to the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, students who had registered to attend a cancelled course will be given the option of a full refund for their course fees only or of rescheduling to a future course date but we disclaim any further liability and will not be expected to pay for travel or hotel costs.
If you are unable to attend, and not in a position to transfer your place to another person, then full charges will apply. Please note that full payment is required for non-attendance on a booking that has been transferred. No refund will be payable for non-attendance.
7. Course Transfers
To a third party (online course): It is entirely at our discretion as to whether an online course may be transferred from you to another person. If we agree to transfer a course from you to a third party, you will be required to pay the relevant Awarding Organisation Accreditation fees and a standard £50 transfer fee.
a) To a third party (practical course): If you are unable to attend the practical course that you are booked on, you may substitute, by prior arrangement and after notifying us, someone else from your organisation. Such a transfer will be on the condition that we are informed in writing of your intentions at least 1 week prior to the originally booked event. Bookings can only be transferred once.
b) To another online course: We retain the sole discretion concerning whether you may transfer to another course offered by us. If we agree to a course transfer, the total fees paid towards your course will be offset against the fees of the new course. Where the new course fee is more than that of the course you are enrolled on, the balance must be paid in full along with the relevant Awarding Organisation Accreditation fees and our standard £50 transfer fee.
All intellectual property rights and copyright relating to the course materials are either owned by or licensed to us. Copying, adaptation or any other use of all or any part of the course materials without our express permission is strictly prohibited.
9. Waiver and Release of Liability
Animal Courses Direct accepts no liability or responsibility for practical placements advertised on our website. Placements are carried out entirely at the user’s own risk. Students are required to sign our waiver form and obtain their own travel insurance. Deposit payments for booking practical placements are non-refundable.
Students voluntarily participate at their own risk in practical activities with the knowledge of the dangers involved and agree to accept any and all inherent risks of personal injury or death.
Our Waiver specifies that students covenant not to claim against Animal Jobs/Courses Direct, its officers, directors, employees, agents, and contractors, from any and all present and future claims resulting from ordinary negligence, for personal injury, or death arising as a result of participating in a practical placement.
Students voluntarily waive any and all claims resulting from ordinary negligence, both present and future, which may be made by family estate heirs, assigns, or the student.