Privacy Policy

Animal Courses Direct understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Animal Courses Direct strives to maintain the highest standards of decency, fairness and integrity in all our operations. Likewise, we are dedicated to protecting our customers’, consumers’ and online visitors’ privacy on our website. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of the Animal Courses Direct website (www.animalcoursesdirect.co.uk).

Why do you collect personal data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. We collect personal data so that we are able to deliver our service to you. Your personal data may be used for the following purposes:

  • Supplying our services to you. Your personal details are required in order for us to deliver training advice, products and service that you have requested.
  • Communicating with you. This may include responding to emails or calls from you when you complete a form on this website or make an enquiry by phone or in writing.
  • Supplying you with information.
  • We will use your information to process your order for our services and to ensure that you receive all the necessary information to receive or access those services.
  • We may also contact you to check that you were satisfied with the services you received. From time to time we may use your name or job title and company details (including company logo), when publishing feedback comments on the success page of our website or on Trustpilot or on other marketing materials.
  • By using or contacting us via this site, you consent to your data being retained by Animal Courses Direct and shared as necessary for accreditation, administration, accountancy, marketing and practical training requirements.

What personal data do you collect?

The information we collect may include:

  • your title;
  • your name;
  • your job title;
  • your address;
  • the country you live in;
  • your email address;
  • password;
  • your phone numbers;
  • your date of birth;
  • your payment information: If you choose to pay your course fees by credit or debit card then the necessary payment details will be collected through a secure payment gateway;
  • your IP address (used for security purposes);
  • information about your training requirements;
  • information of how you found out about us;
  • details of your skills, education and working career as relevant

How do you collect it?

You provide personal data to Animal Courses Direct voluntarily by:

  • completing an enquiry form on our website or requesting we contact you by phone
  • applying to join a training course
  • completing our liability waiver form (if attending a practical placement)
  • enrolling on a training course

What do you do with my personal data?

We use personal data for administrative purposes. This includes:

Contacting you about your enquiry via phone, email or SMS (as applicable)

Receiving payment (e.g. direct debits);

Maintaining databases of our learners and their educational progress

Accreditation, administration, accountancy, marketing and practical training requirements.

How long do you retain information?

We retain personal data relating to payments, VAT, tax and accounts for the minimum statutory periods required by UK law. We retain information relating to historic bookings and purchase to enable us to analyse the performance of the business over time and plan for the future success of the company. We only keep this information for as long as is necessary to perform this task.

Passing information to third parties

We will not sell, trade, transmit or otherwise pass on your personal information to a third party, except where it is necessary to deliver our services (such as delegate details to practical training venues).

Updates and Effective Date

Animal Courses Direct reserves the right to make changes in this policy. If there is a material change in our privacy practices, we will indicate on our site that our privacy practices have changed and provide a link to the new privacy policy. We encourage you to periodically review this policy so that you will know what information we collect and how we use it.

Agreeing to Terms

If you do not agree to Animal Courses Direct’s Privacy Policy as posted here on this website, please do not use this site or any services offered by this site. Your use of this site indicates acceptance of this privacy policy

About us

The Animal Courses Direct website (www.animalcoursesdirect.co.uk), is operated by Animal Jobs Direct Ltd whose registered office is Animal Courses Direct, 27 Old Gloucester Street, London, WC1N 3AX. Our Registered Company No is: 05612792. Our Vat Registration number is: 988 5072 65. Our Telephone number is: 0208 432 4075.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy

Contact us

Please contact us if you have any questions about this privacy policy or the way we use information we hold about you. If you would like a copy of the personal data we hold about you, or if you want to make a complaint or comment, contact us online, or write to us at: Animal Courses Direct, 27 Old Gloucester Street, London, WC1N 3AX.