Privacy Policy

1 Introduction

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

1.1 Who are we?

The Animal Courses Direct website (www.animalcoursesdirect.co.uk), is operated by Animal Jobs Direct Ltd whose registered office is Animal Courses Direct, 27 Old Gloucester Street, London, WC1N 3AX. Our Registered Company No is: 05612792.

You can contact us by post at the above address, by telephone on 0208 432 4075 or by submitting an enquiry here.

2 How we use your information

2.1 Cookies

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place these on your computer. These cookies are shown below.

COOKIE NAME

PURPOSE

FURTHER INFORMATION

PHPSESSID

Necessary

This cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed

cookielawinfo-checkbox-necessary

Necessary

This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".

cookielawinfo-checkbox-non-necessary

Necessary

 

 

 

 

However, for those cookies that are useful but not strictly necessary and include 3rd parties, the following may be placed for which we ask your consent. These are:

 

COOKIE NAME

PURPOSE

FURTHER INFORMATION

_ga

Analytics

This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

_gat, _gat_gtag_UA_48631022_2

Performance

Used by Google Analytics to throttle request rate.

_gcl_au

Analytics

This cookie is used by Google Analytics to understand user interaction with the website.

_gid

Analytics

This cookie is used by Google Analytics. The cookie is used to store information of how visitors use a website. The data collected includes the number visitors, the source where they have come from, and the pages visited in an anonymous form.

_uetsid

Analytics

These cookies are used to collect analytical information about how visitors use the website. This information is used improve sites.

_hjFirstSeen

Analytics

This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.

MUID

Marketing

Used by Microsoft as a unique identifier. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.

_fbp, fr

Marketing

This cookie is set by Facebook to deliver advertisement when users are on Facebook or a digital platform powered by Facebook advertising after visiting this website.

ads/ga-audiences

Marketing

Used by Google AdWords to re-engage visitors.

IDE

Marketing

Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an advert and to present targeted ads to the user.

__hstc,
hubspotuk, __hssrc, __hssc

Analytics, functional, marketing

This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts

messagesUtk

Functional

This cookie is set by hubspot. This cookie is used to recognize the user who have chatted using the messages tool. This cookies is stored if the user leaves before they are added as a contact. If the returning user visits again with this cookie on the browser, the chat history with the user will be loaded.

_hjid, _hjIncludedInPageviewSample,
_hjAbsoluteSessionInProgress

 

This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.

 

2.2 When you complete a contact form or our website

2.2.1 What personal data do we collect?

When you submit an enquiry via our website via a form, we ask you for your name, telephone number and email address.

2.2.2 Why do we collect this information?

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

2.2.3 What do we do with your information?

Your enquiry is stored in our CRM and email system and processed by the relevant department, depending on the nature of your query.  For example, if the enquiry relates to a request for product information it will be passed to the sales team.  All our teams are based in the United Kingdom.

We do not use the information you provide to make any automated decisions that might affect you.

2.2.4 How long do we keep your information for?

CRM records and emails are kept for 3 years after your last contact with us.

2.3 When you enrol on a course

2.3.1 What personal data do we collect?

When you enrol on a course, we collect your name, email, phone, address, and information about specific requirements / needs.

2.3.2 Why do we collect this information?

We require this information to deliver your products or services and fulfil our contract with you. We may record your IP address for fraud prevention.   We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.  For certain courses relevant data may be shared with awarding bodies for the purpose of certification.

2.3.3 What do we do with your information?

Your enquiry is stored in our ecommerce system and learning platform which are based within the European Union. Your credit card details are passed to a third-party payment processor which is based in the EU.  We do not retain your credit card number.

We do not use the information you provide to make any automated decisions that might affect you.

2.3.4 How long do we keep your information for?

Your information is kept for 3 years.

2.4 When you book to attend a practical placement

2.4.1 What personal data do we collect?

When you book to attend a practical placement, we collect your name, email, phone number and address.

2.4.2 Why do we collect this information?

We collect this information to provide you with a practical placement.

2.4.3 What do we do with your information?

Your information is stored on our servers and also passed to satellite centres to register for the placement.

2.4.4 How long do we keep your information for?

Your information is kept for 3 years.

2.5 When you apply for approval to join a higher-level course

2.5.1 What personal data do we collect?

When you apply to join a higher-level course, we collect your name, email, phone, address and evidence of previous experience / qualifications.

2.5.2 Why do we collect this information?

We collect this information so that we can so that we can assess your suitability and that requirements are met for enrolment at higher level.

2.5.3 What do we do with your information?

Your information is stored on our servers. We do not use the information you provide to make any automated decisions that might affect you.

2.5.4 How long do we keep your information for?

Your information is kept for 3 years.

2.6 Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

2.7 Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF