a) Online Courses
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen days after you receive your course materials whether in hard copy or online.
To cancel your course you must contact the customer service team 0121 794 8380 within office hours Monday – Friday 9 am-5 pm. Please note cancellations cannot be accepted via email or postal format.
In line with The Consumer Rights Act 2015, you also have a 14 day right to change your mind and get a full refund for digital content, i.e. Online courses, that you have purchased, unless you have already started to download it.
You must also return any course-related hard copy materials in their original packaging to us at your own cost and risk, and in a resaleable condition. We strongly encourage you to send the course materials by recorded delivery so that you can track the return.
Upon receipt of cancellation notice and returned course materials at our registered address – and provided the course materials are, at our sole discretion, in a resaleable condition – we will process the refund due to you within thirty days of our receipt of your written notice of cancellation.
All cancellations will be subject to a 3% cancellation charge for administration, which would be deducted from any refund due to you.
b) Practical Courses/Placements:
While we make every effort to run courses as advertised, we reserve the right to change the content, timing, dates or venue of our courses.
We reserve the right to cancel a course up to the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, students who had registered to attend a cancelled course will be given the option of a full refund for their course fees only or of rescheduling to a future course date but we disclaim any further liability and will not be expected to pay for travel or hotel costs.
If you are unable to attend, and not in a position to transfer your place to another person, then full charges will apply. Please note that full payment is required for non-attendance on a booking that has been transferred. No refund will be payable for non-attendance.