Refund Policy

a) Online Courses

Students have an optional 14-day cooling-off period during which time students can request a refund. However, as the course materials are accessed online, this cooling-off period is only relevant if we delay enabling access to the course materials until after the 14 day period. If you wish to take advantage of a cooling-off period, please send an email to [email protected] after purchasing your course. If you do not email, your right to a 14-day cooling-off period and the option of a refund will be waived.

To cancel your course you must send a signed, written notice via recorded delivery to our registered address (cancellations by phone or email will not be accepted).

Upon receipt of the cancellation notice, we will process the refund due to you within thirty days of our receipt of your written notice of cancellation. We retain the right to charge fees and these will be deducted from any refund awarded. For course fees less than £500, you will be required to pay a £50 cancellation fee, the course registration fee & the % of course accessed. For enrolment fees greater than £500 you will be required to pay the £50 cancellation fee, the course registration fee and the % of course accessed.

 Higher-level qualifications: If evidence of the entry-level criteria is not provided within 4 weeks, learners will not be able to continue their studies and there will be no entitlement to a refund.

b) Practical Courses/Placements:

While we make every effort to run courses as advertised, we reserve the right to change the content, timing, dates or venue of our courses.

We reserve the right to cancel a course up to the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, students who had registered to attend a cancelled course will be given the option of a full refund for their course fees only or of rescheduling to a future course date but we disclaim any further liability and will not be expected to pay for travel or hotel costs.

If you are unable to attend, and not in a position to transfer your place to another person, then full charges will apply. Please note that full payment is required for non-attendance on a booking that has been transferred. No refund will be payable for non-attendance.

a) Online Courses

Students have an optional 14-day cooling-off period during which time students can request a refund. However, as the course materials are accessed online, this cooling-off period is only relevant if we delay enabling access to the course materials until after the 14 day period. If you wish to take advantage of a cooling-off period, please send an email to [email protected] after purchasing your course. If you do not email, your right to a 14-day cooling-off period and the option of a refund will be waived.

To cancel your course you must send a signed, written notice via recorded delivery to our registered address (cancellations by phone or email will not be accepted).

Upon receipt of the cancellation notice, we will process the refund due to you within thirty days of our receipt of your written notice of cancellation. We retain the right to charge fees and these will be deducted from any refund awarded. For course fees less than £500, you will be required to pay a £50 cancellation fee, the course registration fee & the % of course accessed. For enrolment fees greater than £500 you will be required to pay the £50 cancellation fee, the course registration fee and the % of course accessed.

b) Practical Courses/Placements:

While we make every effort to run courses as advertised, we reserve the right to change the content, timing, dates or venue of our courses.

We reserve the right to cancel a course up to the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, students who had registered to attend a cancelled course will be given the option of a full refund for their course fees only or of rescheduling to a future course date but we disclaim any further liability and will not be expected to pay for travel or hotel costs.

If you are unable to attend, and not in a position to transfer your place to another person, then full charges will apply. Please note that full payment is required for non-attendance on a booking that has been transferred. No refund will be payable for non-attendance.