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Level 3 Certificate for Veterinary Receptionists

Ofqual Code 610/3461/7
Qualification Level 3
Award Type Certificate
Guided Learning Hours 279
Credits 36
Study Mode Online
Start Date Anytime
Enrolment will be valid for 24 months
Entry Criteria There are no entry requirements for this qualification however, it is expected for learners to have working knowledge of at least Level 2. As the qualification is based within the veterinary environment, some previous experience in this field would be beneficial. All applications must be the minimum age of 16 and have a basic understanding of literacy and numeracy skills.
Assessment Method Portfolio of evidence (no practical assessment required).
Awarding Organisation Skills and Education Group Awards (SEG)
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Unit 1

Concepts of Customer Service

This unit focuses on the significance of customer service. Learners will develop the skills required to create appointments and understand the importance of preference when organising appointments within the role of a Veterinary Receptionist.   

Unit 2

Veterinary Receptionist Administrative Responsibilities 

This unit concentrates on the range of responsibilities required for the administrative role of a Veterinary Receptionist. Learners will explore the specific kind of data kept in a veterinary practice, and recognise the importance of confidentiality when accurately keeping records and understanding the legislative demands which surround this area. 

Unit 3

Veterinary Products

This unit covers how to inform clients appropriately about the products available to help assist animal health. Learners will learn how to recognise familiar parasites on common animals and what products are accessible to manage and stop the infestations. 

Unit 4

Veterinary Teams and Clinical Methods

This unit is concerned with veterinary phrases and terms that are frequently used within a veterinary practice. Learners will explore various procedures and clinical methods across a range of different types of animals, looking at the positive and negative impacts that the procedures can have on animals when carried out. 

Unit 5

Veterinary Receptionist Lead

During this unit, learners will understand the roles and responsibilities of the veterinary team within the practice and how each role contributes to the service provision. Learners will study the principles and practices of health and safety within the working environment. As an expert in the veterinary practice, learners will gather insight into the customer base from private clients to commercial relationships to continually influence change and improvements within the organisation. Learners will understand the significance of maintaining a secure and clean reception area for the client and their pets. 

About the Level 3 Certificate for Veterinary Receptionists

This comprehensive, Ofqual regulated qualification has been designed to give learners the knowledge and understanding required for a role as a Veterinary Receptionist. The qualification ensures that learners will understand a range of terminology and procedures common to the veterinary practice, gain knowledge of communication and customer service and learn about the administrative duties of a receptionist within this industry area. 

The Level 3 Certificate for Veterinary Receptionists is designed for learners who are currently working as a Veterinary Receptionist or planning to in the future. This qualification will allow learners to formalise their learning, especially if they are looking after animals in any capacity. 

Career Progression

On successful completion of the Level 3 Certificate for Veterinary Receptionists, learners could progress onto any Level 3 Diploma qualifications in related areas, or they may progress directly into employment in the veterinary sector. Careers in animal care and the veterinary sector are an increasingly popular career choice and veterinary receptionists play a vital role as part of the team. Due to the nature of the role, work experience within a veterinary environment would be beneficial. 

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