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Level 3 Certificate for Pet Care in Retail

Ofqual Code 610/3442/3
Qualification Level 3
Award Type Certificate - Learners can expect their certification within 6 months of completing the course, following the (EQA) External Quality Assurance of assessment. All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.
Guided Learning Hours 280
Study Mode Online
Start Date Anytime
Enrolment will be valid for You have 24 months to complete your course.
Entry Criteria This course is open to anyone aged 16 and above. It is expected for learners to have working knowledge of at least Level 2.
Assessment Method Variety of in-depth assessments for each unit
Awarding Organisation Skills and Education Group Awards (SEG)
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Unit 1

Pet Care in Retail Legislation 


This unit explores the legislative requirements for working in a pet care retail environment. Responsible pet ownership is the focus of the unit whereby employees are empowered to provide this information to potential pet owners. 

Unit 2

Animal Care and Welfare in Pet Retail


Learners will examine the health and welfare needs of animals commonly sold in pet shops, and how to maintain their welfare pre-sale. 

Unit 3

Customer Care in Pet Retail


The unit examines the importance of customer care, staff wellbeing and stock management in the pet care in retail workplace, ensuring that learners are aware of the main components of a successful working environment. 

Unit 4

Providing Advice to New Pet Owners


Learners will know how to provide correct advice to potential new owners when choosing a new pet, allowing them to be informed on good welfare practices. Learners will be asked to explore other potential methods of acquiring pets, and organisations involved in this. 

Unit 5

Keeping Animals as Pets


The pet trade is one that faces many ethical challenges. Within this unit, learners will examine the ethics behind pet ownership, along with the needs of animals in captivity and viewpoints relating to keeping animals as pets. 

Unit 6

Feeding Pet Animals


Learners will look at the nutritional needs of pet animals and how to provide the food in a way to maintain health and enrich welfare. Prevention and treatment of nutritional deficiencies will also be examined in the unit to provide an overall overview of feeding animals for health and welfare. 

The Level 3 Certificate for Pet Care in Retail has been designed to provide learners with a framework of knowledge when providing customer care and looking after pets in a retail environment. It is aimed at those who are currently working in pet shops or planning to do so in the future. It will allow learners to formalise their learning if already working in the sector and caring for pets. 

This comprehensive Pet Care in Retail qualification covers legislative requirements, ethical considerations, and practical skills essential for success in the industry. Topics include legal responsibilities in pet care, health and welfare needs of common pets, customer care, providing informed advice to new pet owners, exploring ethical aspects of pet ownership, and understanding nutritional needs for optimal animal health and welfare.  

On completion of the qualification, learners will be equipped with the knowledge and commitment to thrive in the pet care retail sector while promoting responsible ownership and ethical practices. 

Learners may progress on to further studies within animal care or employment in roles within pet shops. Learners could also look to progress within various other regulated qualifications within the animal care sector, to expand on their knowledge and experience in animal care further. 

Working in pet care in retail

Those working at pet shops have the responsibility of caring for a wide range of small animals. They are required by law to provide a safe, clean and enriching environment and to ensure that animals are appropriately cared for. Having a comprehensive knowledge of animal care requirements and products is essential for working in a pet shop. These requirements are covered in the Level 3 Certificate for Pet Care in Retail. 

Pet ownership has many advantages for wellbeing such as reducing stress and loneliness and providing opportunities for physical activity. Pet animals also experience advantages such as a safe home, consistent access to food and companionship. Working in a pet shop is an excellent opportunity to inform customers about what animals need to experience a good quality of life and what to consider before buying a pet. 

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