Veterinary Practice Receptionist Diploma Level 3

Veterinary Practice Receptionist Diploma Level 3

Key Information

Key Information

CPD Points

Study Time

Start Date

Study Mode


60 hours



Assessment Method

Short answer questions to confirm your knowledge

Course Fees




Unit 1

Handling, restraint & carrying of animals in pain or distress

The first unit of this veterinary course studies how to handle animals in pain or suffering and how to restrain and transport animals in pain or distress.

Unit 2

Basic Animal First Aid

Learn about the basic principles of first aid for companion animals and how to administer first aid in various situations.

Unit 3

The Role of the Vet Receptionist Part 1: Customer Service

In this veterinary course unit, students learn how to demonstrate customer service skills relevant to a veterinary practice, front-of-house management, and how to minimise the spread of disease and infection in a vet practice.

Unit 4

Role of the Receptionist Part 2: Advising Clients

Learn about the range of services available at the veterinary practice. Understand that there are professional standards and limitations in the role of veterinary receptionist. Gain knowledge about sales and marketing skills appropriate to a veterinary practice.

Unit 5

Care of Common Companion Animals

Learn about the various animals kept as companion animals in the UK & restrictions on supplies. Students will also learn to understand basic care skills for confined companion animals and non-confined companion animals.

Unit 6

Dog & Cat Care

Study how to provide enrichment & exercise for companion animals. Recognise common health disorders, learn how to carry out routine health checks, understand nutrition & nutritional disorders found in cats & dogs and learn how to provide basic grooming & how to care for the older dog and cat.

Veterinary Practice Receptionist Course

This Veterinary Receptionist course is an ideal starting point for those seeking a career in the veterinary or pet care sector.

This veterinary course has been designed specifically for those wishing to pursue this career and or for those already employed as a Veterinary Receptionist wanting to improve their knowledge and gain an accredited course.

This course can be achieved even if you are not yet working at a veterinary practice.


Veterinary Practice Receptionist 

Veterinary Receptionists ensure that customers receive a good impression when visiting or phoning and that clients feel comfortable and confident with the vet practice. They are also responsible for good communication with other organisations and practices as well as between the surgeons, nurses, clients and other staff.

Receptionist with a client

Click here if you would like more information about us and how to enrol and study this Veterinary Practice Receptionist Diploma Level 3